What if I told you Operational Excellence is not about learning and applying, but unlearning and abandoning? One-size-fits-all strategies, management, and production systems try to impose their behavioral codes. The results could only be perfect if employees were machines that worked according to preloaded software. However, people act by their feelings. They feel depending on how they think and think according to their desires and beliefs. Systems often ignore humans and try to drive their behavior. But to realize the true potential, we must understand the human condition and utilize the non-productive energy that cannot be visualized and eliminated by systems like Lean and 6-Sigma. If systems cannot measure the problems they create, they cannot reach excellence. Developing a Toyota like culture takes decades. Still, there is a way. You don't need to learn anything new for Operational Excellence. It is all about avoiding mistakes. Most managers have similar goals, make similar mistakes, fail, and learn the same things. With the unique combination of Western Philosophy, psychology, and neuroscience, this book decodes the secrets of Operational Excellence based on the experience of a former Toyota General Manager who learned TPS in Japan and successfully implemented it in multiple automotive OEMs. Instead of telling what to do to achieve probable success, I decrypt what not to do to avoid guaranteed failures. If the only source of knowledge is experience as Einstein put it, this book can save you many years of trial and error and common failures.
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