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This book is a result of an applied study to investigate the impact of quality management maturity(Quality Principles, Quality Culture and Quality Tools) on supply chain performance. The author has developed a quantitative model to measure supply chain performance using variables related to:Costumer complains, cost of quality, On time delivery and equipment effectiveness. The study has been applied on Jordanian industrial firms that are ISO 9000 Certified.

Produktbeschreibung
This book is a result of an applied study to investigate the impact of quality management maturity(Quality Principles, Quality Culture and Quality Tools) on supply chain performance. The author has developed a quantitative model to measure supply chain performance using variables related to:Costumer complains, cost of quality, On time delivery and equipment effectiveness. The study has been applied on Jordanian industrial firms that are ISO 9000 Certified.
Autorenporträt
PhD Management.Bachelor of Engineering.Full time Instructor at University of Petra.Petroleum Engineer for 2 years.Factory Manager for 10 years.General Manager for 10 years.CEO own business for 8 years.