Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operationsincluding housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.
Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operationsincluding housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.
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Autorenporträt
MATT A. CASADO, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.
Inhaltsangabe
INTRODUCTION TO HOUSEKEEPING MANAGEMENT
- Management of Lodging Operations
- The Executive Housekeeper as Department Manager
ORGANIZATION OF THE HOUSEKEEPING DEPARTMENT
- Structural Planning of the Housekeeping Department
- Housekeeping Staffing Patterns
TECHNICAL SKILLS MANAGEMENT
- Management of Inventory and Equipment
- Characteristics of Housekeeping Equipment and Supplies
