The advent of the era of "e-service" -- the provision of services over electronic networks like the internet -- is one of the dominant business themes of the twenty-first century. This book provides a collection of different perspectives on e-service and a unified framework for understanding it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well as leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the…mehr
The advent of the era of "e-service" -- the provision of services over electronic networks like the internet -- is one of the dominant business themes of the twenty-first century. This book provides a collection of different perspectives on e-service and a unified framework for understanding it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well as leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-service business opportunities and strategies; and public sector e-service opportunities. The insights they offer are equally useful to students, scholars, and practitioners.
Part I. Conceptual Framework 1. The Convergence-Divergence Debate and Japanese Management 2. Characteristics of Japanese Business and Management 3. Japanese National Values and Confucianism Part 11. Period of High Economic Growth (1962-1973) 4. General Environment 5. Industry-Specific Environment 6. Career Entry 7. Career Formulation 8. Overseas Assignments Part 111. Period between Two Oil Crises: A Period of Change (1974-1980) 9. General Environment 10. Industry-Specific Environment 11. Career Progress 12. Overseas Assignments 13. Lives of Alumnae Part IV. Period of Stable Economic Growth to the Bubble Economy (1981- 1990) 14. General Environment 15. Industry-Specific Environment 16. Career Progress and Change 17. Overseas Assignment s 18. Work Lives of Alumnae Part V. Post Bubble Period (1991-2000) 19. General Environment 20. Industry-Specific Environment 21. Top-Level Decision Making 22. Late Career Diversity Part VI. Contemporary Views on Japanese Society and Management 23. Continuity and Change in Japanese Values and Society 24. Change of Japanese-Style Management, Conclusions: From Developmental Capitalism to Globalism?
Part I. Conceptual Framework 1. The Convergence-Divergence Debate and Japanese Management 2. Characteristics of Japanese Business and Management 3. Japanese National Values and Confucianism Part 11. Period of High Economic Growth (1962-1973) 4. General Environment 5. Industry-Specific Environment 6. Career Entry 7. Career Formulation 8. Overseas Assignments Part 111. Period between Two Oil Crises: A Period of Change (1974-1980) 9. General Environment 10. Industry-Specific Environment 11. Career Progress 12. Overseas Assignments 13. Lives of Alumnae Part IV. Period of Stable Economic Growth to the Bubble Economy (1981- 1990) 14. General Environment 15. Industry-Specific Environment 16. Career Progress and Change 17. Overseas Assignment s 18. Work Lives of Alumnae Part V. Post Bubble Period (1991-2000) 19. General Environment 20. Industry-Specific Environment 21. Top-Level Decision Making 22. Late Career Diversity Part VI. Contemporary Views on Japanese Society and Management 23. Continuity and Change in Japanese Values and Society 24. Change of Japanese-Style Management, Conclusions: From Developmental Capitalism to Globalism?
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