Technical Communication represents the works of five highly respected authors, all writing in their areas of expertise. Scientific examples and assignments within a social context are used for a realistic view of communication issues. This is the only text to extensively address argument, including reasoning, credibility, persuasion, decision making, problem solving, and critical thinking. The topic of audience is also addressed more thoroughly than in any other text. The book covers the traditional parts of the technical communication course but has been updated greatly to respond to the demands that the computer places on communicating.
Table of contents:
PART ONE: UNDERSTANDING TECHNICAL COMMUNICATION 1. Technical Communication in Today’s Workplace 2. The Writer and the Writing Process in the Workplace 3. Audience and Technical Communication 4. The Persuasive Nature of Technical Communication PART TWO: ACQUIRING THE TOOLS OF TECHNICAL COMMUNICATION 5. Collaboration 6. Secondary Sources of Information: Libraries and Online 7. Primary Sources of Information: Surveys, Interviews, Observations 8. Editing and Style 9. Document Design and Packaging 10. Visual Display and Presentation PART THREE: CREATING EFFECTIVE DOCUMENTS 11. Creating Definitions and Descriptions 12. Instructions, Specifications, and Procedures 13. Reports and Studies 14. Reports for Decision Making 15. Proposals PART FOUR: DEVELOPING AND MAINTAINING A PROFESSIONAL EDGE 16. Professional Communication 17. Oral Presentations in the Workplace Case Documents Appendix Index Glossary
This is the only text to extensively address argument, including reasoning, credibility, persuasion, decision making, problem solving, and critical thinking. The topic of audience is also addressed more thoroughly than in any other text. The book covers the traditional parts of technical communication but has been updated greatly to respond to the demands that the computer places on communicating.
Table of contents:
PART ONE: UNDERSTANDING TECHNICAL COMMUNICATION 1. Technical Communication in Today’s Workplace 2. The Writer and the Writing Process in the Workplace 3. Audience and Technical Communication 4. The Persuasive Nature of Technical Communication PART TWO: ACQUIRING THE TOOLS OF TECHNICAL COMMUNICATION 5. Collaboration 6. Secondary Sources of Information: Libraries and Online 7. Primary Sources of Information: Surveys, Interviews, Observations 8. Editing and Style 9. Document Design and Packaging 10. Visual Display and Presentation PART THREE: CREATING EFFECTIVE DOCUMENTS 11. Creating Definitions and Descriptions 12. Instructions, Specifications, and Procedures 13. Reports and Studies 14. Reports for Decision Making 15. Proposals PART FOUR: DEVELOPING AND MAINTAINING A PROFESSIONAL EDGE 16. Professional Communication 17. Oral Presentations in the Workplace Case Documents Appendix Index Glossary
This is the only text to extensively address argument, including reasoning, credibility, persuasion, decision making, problem solving, and critical thinking. The topic of audience is also addressed more thoroughly than in any other text. The book covers the traditional parts of technical communication but has been updated greatly to respond to the demands that the computer places on communicating.