Michael Lavallée

Connect, Care, Change

A Road Map for Authentic Leadership

• Broschiertes Buch

Produktbeschreibung

DISCOVER THE THREE Cs OF LEADERSHIP SUCCESS >If you want to be an outstanding leader, you must flip the formula around. Put people first. Learn how to connect to people in an authentic, respectful way, and then show them you genuinely care about them. If you can accomplish these two things, you have a chance to really change lives for the better. And there is no higher calling for any enterprise or career. CONNECT, CARE, CHANGE: A ROAD MAP FOR AUTHENTIC LEADERSHIP was written primarily for leaders in customer service businesses. But when you understand the lessons this book contains, you realize every business is a customer service business.

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Produktdetails

• Verlag: Advantage Media Group, Inc.
• Seitenzahl: 188
• Erscheinungstermin: 13. Oktober 2020
• Englisch
• Abmessung: 229mm x 152mm x 10mm
• Gewicht: 259g
• ISBN-13: 9781642251401
• ISBN-10: 1642251402
• Artikelnr.: 59998649

Autorenporträt

MIKE LAVALLÉE has enjoyed a distinguished career in the senior housing industry. He has served as both CEO and COO of Seasons Retirement Communities, one of Canada's preeminent developers of senior communities, and as vice president of operations at Chartwell Seniors Housing REIT, in addition to his entrepreneurial ventures. Mike's driving ambition is to elevate customer service in senior living communities and build high-performance teams and leaders.

Inhaltsangabe

ACKNOWLEDGMENTS LAYING THE GROUNDWORK CONNECTING AUTHENTIC CONVERSATIONS
THE ART OF LISTENING (INPUT) CONNECTIVE COMMUNICATIONS (MASTER YOUR OUTPUT)
BE THE CONNECTOR CARING THE CUSTOMER EXPERIENCE STAFF EXCELLENCE LEADERSHIP
EXCELLENCE CHANGING WHY EMBRACING CHANGE IS VITAL MAKING CHANGE HAPPEN
CREATING A CULTURE OF CHANGE