Service quality and passenger satisfaction in bus transportation in Haryana - Smriti, Sharma
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Means of transport have contributed to the progress of the world to a considerable extent. In fact, the position of the world what is today, is mainly due to the developments that have taken place in the sphere of transport.1 Transport is the servant of the people - the genie which makes their dreams come true - the magic carpet of their future - mobility of their desires, their aspirations, and their resources.2 Transport permeates the whole of civilized life, like the arteries and veins in the human body. Its services take people to place where they want to go and deliver goods to places…mehr

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Means of transport have contributed to the progress of the world to a considerable extent. In fact, the position of the world what is today, is mainly due to the developments that have taken place in the sphere of transport.1 Transport is the servant of the people - the genie which makes their dreams come true - the magic carpet of their future - mobility of their desires, their aspirations, and their resources.2 Transport permeates the whole of civilized life, like the arteries and veins in the human body. Its services take people to place where they want to go and deliver goods to places where people require them.3 The essential importance and function of transport was strikingly stated by Alfred Marshall in "Industry and Trade" (1927) which was restated by H.P. White and M.L. Senior in "Transport Geography" (Longman, 1983) as follow: "The transport industries which undertake nothing more than the mere movement of persons from one place to another, have constructed one of the most important activities of man in every state of advanced civilization. It is not only a basic human activity, but is also a movement in space."4 Nationalization of Road Transport:- The nationalization of State Transport Undertakings has been a historical necessity. The nationalized State Transport Undertakings came to be established to bring order into a scenario characterized by large number of unorganized operators with the entire transport operations being broken into bits and pieces of route, permits and vehicles.5 The following are the factors that promoted the nationalization of the transport sector:6.