For courses covering professionalism in any nursing or health science program offered in colleges or universities, vocational schools, hospitals, high schools, or through on-the-job training. A balanced introduction to the professional standards and skills needed to succeed in health care Professionalism in Health Care: A Primer for Career Success is a full-color, engaging, conversational text that helps students understand the common professional standards that all health care workers need to provide excellent care and service. It brings together complete coverage of these and other crucial…mehr
For courses covering professionalism in any nursing or health science program offered in colleges or universities, vocational schools, hospitals, high schools, or through on-the-job training. A balanced introduction to the professional standards and skills needed to succeed in health care Professionalism in Health Care: A Primer for Career Success is a full-color, engaging, conversational text that helps students understand the common professional standards that all health care workers need to provide excellent care and service. It brings together complete coverage of these and other crucial soft skills: work ethic, character, relationships, teamwork, communication and etiquette, honesty, cultural competence, personal image, and personal health and wellness. Revised and improved throughout, this edition gives students a clear understanding of where they fit in the changing health care system, why patient satisfaction is more important than ever, how to behave with the professionalism that both employers and patients demand, and how to move forward in their own careers. Also available with MyHealthProfessionsLab™ MyHealthProfessionsLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Interactive activities allow for students to become self-aware, role play, and prepare for future interviews and on-the-job interactions. Within its structured environment, students gain knowledge that will carry through to their professional careers. Students, if interested in purchasing this title with MyHealthProfessionsLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Sherry Makely, PhD, RT(R) Textbook Author Dr. Makely created and managed health sciences educational programs and workforce development initiatives in hospitals and universities for more than 42 years. She has a bachelor’s degree in Radiologic Technology, a master’s degree in Education, and a doctorate degree in Human Resources. Dr. Makely served as Director of Education for the School of Radiologic Science, and Manager of the Employee Education and Development Department for Methodist Hospital, Clarian Health, and Indiana University Health for 38 years. She has authored textbooks on professionalism for health care workers for more than 15 years for Pearson Education. Vanessa J. Austin, RMA, AHI, (AMT), M.Ed. Contributing Author, Chapter Seven: The Practicum Experience With more than 20 years experience as a Medical Assistant, Clinical Education Coordinator, and Program Director, Ms. Austin serves as Medical Assistant Instructor for Ross Medical Education in Cincinnati, Ohio. With a bachelor’s degree in Health Care Management and a master’s degree in Higher Education, she served as President of the Indiana State Society of American Medical Technologists and gives presentations on Professionalism in Health Care for state and national medical assisting conferences. Quay Kester, PhD Content Contributor, Chapter Five: Cultural Competence Dr. Quay Kester, President of Evoke Communications, specializes in diversity and inclusion initiatives to build cultural competence and confidence in health care, academic, and corporate organizations. Her avid commitment to learning about cultures and customs has taken her around the world and within various economies. Her national and international experience makes her a sought after speaker, leader, and facilitator. Dr. Kester has served as adjunct faculty at Indiana University, DePauw University, and as Visiting Professor at the University of Cape Coast, Ghana. With a doctorate degree from Indiana University, she is a Master Practitioner of Neurolinguistic Programming and a Certified Medical Illustrator. She serves on numerous boards including the Diversity Roundtable of Central Indiana.
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Chapter One The Health Care Industry and Your Role Working in Health Care Health Care as a Business Impact of the Baby Boomer Population Improving the Nation’s Health Care System Health Care Reform and the Affordable Care Act Quality Improvement Patient Safety Workforce Supply and Demand Electronic Health Records Advancements in Technology The Big Picture and Where You Fit In Learning Activities Chapter Two Your Work Ethic and Performance Making a Commitment to Your Job Interdependence Self-Awareness Critical Thinking Developing a Strong Work Ethic Attendance and Punctuality Reliability and Accountability Attitude and Enthusiasm Competence and Quality of Work Compliance Inappropriate Behavior Representing Your Employer Evaluating Your Performance Learning Activities Chapter Three Personal Traits of the Health Care Professional Character and Personal Values Character Traits Reputation Judgment Conscience Trust Honesty Ethics Legal Issues and Implications Criminal and Civil Law Professional Standards of Care, Scope of Practice, and Professional Ethics Medical Liability Other Legal Issues Ethical, Moral, and Legal Dilemmas Learning Activities Chapter Four Relationships, Teamwork, and Communication Skills Interpersonal Relationships Coworkers as Customers Inclusion and Friendliness Loyalty Cooperation Etiquette and Manners Teams and Teamwork Types of Teams Group Norms Consensus Communication Skills Elements of Communication Factors That Influence Your Communication with Other People Barriers to Communication Communication Styles and Conflict Resolution Communication Technologies Written Communication Public Speaking and Presentation Skills Learning Activities Chapter Five Cultural Competence and Patient Care Diversity and Cultural Competence Diversity and Culture Cultural Competence Personality Preferences Generational Differences Respecting Differences Working with Patients Patient Rights and Responsibilities Customer Service The Patient Experience Being There for Patients Patient Visitors Working with Doctors, Guests, and Vendors Learning Activities Chapter Six Professionalism and Your Personal Life Personal Image Appearance and Grooming Dress Code Standards Stereotypes Personal Habits Language and Grammar Maintaining Professionalism After Hours Personal Health and Wellness Employee Wellness Programs Personal Risk Factors Personal Management Skills Time Management Personal Financial Management Stress Management Managing Change Learning Activities Chapter Seven The Practicum Experience The Purpose of a Practicum The Benefits of a Practicum Experience Students Compared to Employees Identifying Preferences How Your Performance Will Be Evaluated Preparing for Your Practicum Pre-Practicum Observations and Research During Your Practicum Keeping a Journal Protocol Privacy and Confidentiality Samples Office Politics More Than One Right Way Initiative Language Teamwork Patient Preferences Personal Issues Ensuring Success on Your Practicum At the End of Your Practicum Learning Activities Chapter Eight Employment and Professional Development Job-Seeking Skills Identifying Occupational Preferences Finding Employment Information Applying for Jobs Résumés Cover Letters References Job Applications Preemployment Assessments Verifying Qualifications Interviews and Job Offers Preparing for an Interview Participating in an Interview After the Interview Considering Job Offers Professional Development The Need for Professional Development Developing Leadership Skills Ways to Develop Leadership Skills Participating in Professional Associations Planning for Career Advancement Learning Activities Closing Thoughts Appendices A: Sample Job Description B: Sample Performance Evaluation C: Sample Résumé D: Sample Résumé Cover Letter E: Sample Job Application Form F: Sample Interview Follow-Up Letter G: Sample Practicum Journal H: Sample Practicum Thank-You Letter Glossary of Terms Index
Chapter One The Health Care Industry and Your Role Working in Health Care Health Care as a Business Impact of the Baby Boomer Population Improving the Nation’s Health Care System Health Care Reform and the Affordable Care Act Quality Improvement Patient Safety Workforce Supply and Demand Electronic Health Records Advancements in Technology The Big Picture and Where You Fit In Learning Activities Chapter Two Your Work Ethic and Performance Making a Commitment to Your Job Interdependence Self-Awareness Critical Thinking Developing a Strong Work Ethic Attendance and Punctuality Reliability and Accountability Attitude and Enthusiasm Competence and Quality of Work Compliance Inappropriate Behavior Representing Your Employer Evaluating Your Performance Learning Activities Chapter Three Personal Traits of the Health Care Professional Character and Personal Values Character Traits Reputation Judgment Conscience Trust Honesty Ethics Legal Issues and Implications Criminal and Civil Law Professional Standards of Care, Scope of Practice, and Professional Ethics Medical Liability Other Legal Issues Ethical, Moral, and Legal Dilemmas Learning Activities Chapter Four Relationships, Teamwork, and Communication Skills Interpersonal Relationships Coworkers as Customers Inclusion and Friendliness Loyalty Cooperation Etiquette and Manners Teams and Teamwork Types of Teams Group Norms Consensus Communication Skills Elements of Communication Factors That Influence Your Communication with Other People Barriers to Communication Communication Styles and Conflict Resolution Communication Technologies Written Communication Public Speaking and Presentation Skills Learning Activities Chapter Five Cultural Competence and Patient Care Diversity and Cultural Competence Diversity and Culture Cultural Competence Personality Preferences Generational Differences Respecting Differences Working with Patients Patient Rights and Responsibilities Customer Service The Patient Experience Being There for Patients Patient Visitors Working with Doctors, Guests, and Vendors Learning Activities Chapter Six Professionalism and Your Personal Life Personal Image Appearance and Grooming Dress Code Standards Stereotypes Personal Habits Language and Grammar Maintaining Professionalism After Hours Personal Health and Wellness Employee Wellness Programs Personal Risk Factors Personal Management Skills Time Management Personal Financial Management Stress Management Managing Change Learning Activities Chapter Seven The Practicum Experience The Purpose of a Practicum The Benefits of a Practicum Experience Students Compared to Employees Identifying Preferences How Your Performance Will Be Evaluated Preparing for Your Practicum Pre-Practicum Observations and Research During Your Practicum Keeping a Journal Protocol Privacy and Confidentiality Samples Office Politics More Than One Right Way Initiative Language Teamwork Patient Preferences Personal Issues Ensuring Success on Your Practicum At the End of Your Practicum Learning Activities Chapter Eight Employment and Professional Development Job-Seeking Skills Identifying Occupational Preferences Finding Employment Information Applying for Jobs Résumés Cover Letters References Job Applications Preemployment Assessments Verifying Qualifications Interviews and Job Offers Preparing for an Interview Participating in an Interview After the Interview Considering Job Offers Professional Development The Need for Professional Development Developing Leadership Skills Ways to Develop Leadership Skills Participating in Professional Associations Planning for Career Advancement Learning Activities Closing Thoughts Appendices A: Sample Job Description B: Sample Performance Evaluation C: Sample Résumé D: Sample Résumé Cover Letter E: Sample Job Application Form F: Sample Interview Follow-Up Letter G: Sample Practicum Journal H: Sample Practicum Thank-You Letter Glossary of Terms Index
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