Implementing ISO 9001: 2015: Thrill your customers and transform your cost base with the new gold standard for business management - Gillett, Jan; Simpson, Paul; Clarke, Susannah
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Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs.

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Produktbeschreibung
Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs.
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Autorenporträt
Jan Gillett co-founded Deming-based consultancy and training firm, Process Management International, in the UK in 1990 and for another twenty years led its development in working with clients in every sector, and in every continent. He has also been a non-executive director in several organisations, helping them rethink their strategies and policies to adjust to changing circumstances.