B. Andersen, P.-G. Pettersen

Benchmarking Handbook

• Gebundenes Buch

Produktbeschreibung

Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

Produktdetails

• Verlag: Springer / Springer Netherlands
• Artikelnr. des Verlages: 978-0-412-73520-2
• 1995.
• Seitenzahl: 212
• Erscheinungstermin: 31. Dezember 1995
• Englisch
• Abmessung: 241mm x 160mm x 17mm
• Gewicht: 485g
• ISBN-13: 9780412735202
• ISBN-10: 0412735202
• Artikelnr.: 22336295

Inhaltsangabe

The theory of benchmarking. Benchmarking - the concept. Benchmarking
process in the company. The benchmarking study. The benchmarking process in
the company - plan. The benchmarking process - search. The benchmarking
process in the company - observe. The benchmarking process in the company -
analyze. The benchmarking process in the company - adapt. The benchmarking
process in the company - recycle. Benchmarking in a larger context.
Benchmarking as part of strategy and improvement. Benchmarking code of
conduct. Benchmarking case studies. Case - Statoil: Benchmarking the
delivery process of casing for oil wells. Case - Glamox: Benchmarking of
purchasing for special products. Benchmarking study documentation package.
Benchmarking documentation package. Bibliography. Index.

Rezensionen

As an introduction to benchmarking, both as a tool and process, this book is highly recommended. - The Benchmark; A good feature of the book is its stress on the human aspects... is laid out logically with each step in the benchmarking process clearly explained... it has many diagrams - Supply Management