Pamela S. Perkins

The Art and Science of Communication

Tools for Effective Communication in the Workplace

• Gebundenes Buch

Produktbeschreibung

Praises for The Art and Science of Communication

"In this fast-forward world, nothing is more critical than how and what you communicate. Pamela Perkins's new book is a priceless gem that provides the essence of how to win in your workplace. As her title suggests, communication is both an art and a science, and to get on top and stay on top, you need to internalize both."
--Dr. Denis Waitley, author of The Psychology of Winning

"In the short time that I have come to know Pamela Perkins, she has served to redirect my course of action more than once when I?had a logjam in my ability to get my message across. She set my course right onto a path of perfection. Perkins?sees things, and she knows things about how we can be effective communicators.?She tells us how we can?avoid falling off the rails or miscommunicating with ourselves and others! Following her simple advice, I have created wealth where there was lack, hope where there was darkness, and I have learned to communicate with myself on a level of excellence I had never known before! This book is an essential tool kit for unplugging any communication blocks that threaten to dam up the flow of your life."
--LuAn Mitchell, host of Millionaire Mentor on Voice America Internet Radio, and author, motivational speaker, and Leading Woman Entrepreneur of the World honoree

"Pamela Perkins's new book does an excellent job of breaking down the process of communication to give a clear recipe for success."
--Juan Williams, political analyst, FOX News and NPR

"As a professor of business management for over twenty years, whether teaching real estate law, business communications, or business law, communication is taught as a primary tool of operational efficacy. The Art and Science of Communication offers one of the most comprehensive models for communication management and effectiveness in theory and application."
--S.M. Jefferies, JD, Professor, San Diego Mesa College

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Produktdetails

• Verlag: Wiley & Sons
• Artikelnr. des Verlages: 14524759000
• 1. Auflage
• Seitenzahl: 224
• Erscheinungstermin: 1. Mai 2008
• Englisch
• Abmessung: 235mm x 157mm x 18mm
• Gewicht: 395g
• ISBN-13: 9780470247594
• ISBN-10: 0470247592
• Artikelnr.: 23326960

Autorenporträt

P.S. PERKINS is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works!, talk show host of InWORD OutWORD: Conversations About Communication, and a featured practitioner in the motivational film, Pass It On!

Inhaltsangabe

Foreword Les Brown xi
Acknowledgments xiii
Introduction xv
The Communication Staircase xvii
In the Beginning Is Your Word . . . xviii
Jill's Professional Destiny? xxii
Chapter 1 Step One: Intrapersonal Communication 1
Self-Sabotage or Self-Fulfillment? 2
Discipline of the Mind 3
Dive into Your Life! 5
Where Did That Thought Come From? 7
Creating Our Self-Image at Work 8
Growing Up "Different" 10
Writing a New Script 13
Taking Ownership 14
Jill's Day 18
Waking Up to YOUR Day! 19
Conquering the First Step 20
First Things First! 20
Chapter 2 Step Two: Nonverbal Communication 29
The Functions of Nonverbal Communication 29
Your Professional Appearance 32
Your Professional Voice 37
Actions Do Speak Louder Than Words! 40
It's about Time! 42
Keep Your Distance! 45
Sometimes When We Touch 48
Do You Smell Something? 50
Chapter 3 Step Three: Interpersonal Communication 55
Five Keys to Positive, Healthy Work Relationships 55
Interpersonal Conflict 73
Supportive versus Defensive Communication 75
Chapter 4 Step Four: Small-Group/Organizational Communication 91
To Group or Not to Group . . . That Is the Question 91
Jill's Day 92
I versus We: The Cultural Paradox 93
Co-Opetition Model of Advancement 95
Making Room for the Group Reality 97
Leadership Communication 98
Constructive Conflict 101
The Communication Climate 102
Small-Group Membership and Facilitation 106
Chapter 5 Step Five: Public Communication 111
The Common Denominator 111
Moving beyond the Fear! 112
Communication Apprehension 114
Confidence and Composure 115
Your Language 119
Don't Make Excuses 120
Your Public Presentational Style 121
You and Your Audience 125
The Art of Impromptu/Conversational Speaking 127
Chapter 6 Step Six: Mass Communication 135
Influencing the Masses 135
Persuasion Is about Perspective 136
Are You a Walking Billboard? 138
Persuasion and the World of Work 140
Jill's Day 142
Using Persuasion as a Tool of Influence 143
As Simple as One, Two, Three 144
Persuasive Messages and You 148
Chapter 7 Step Seven: Intercultural Communication 155
We CAN All Get Along! 155
What Makes Us Unique 156
We Are ALL Prejudiced! 159
Understanding Perception 160
Culture and Values That Impact the Workplace 162
Nonverbal Communication Is Culturally Bound 169
Global Community 169
Diversity and the Workplace 170
The "Other" in the Workplace 172
Jill's Day 174
Inclusion in the Workplace 175
Becoming a Cross-Cultural Bridge through Cultural Competency 175
Epilogue New Beginnings 181
Index 185

Rezensionen

an invaluable guide for anyone who knows effective communication will make them a more passionate and successful professional. Publicnet.co.uk Tuesday 8 July 2008