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Everyone has trouble with bureaucracy. Optimists argue that soon all of this will be fixed. This text maintains just the opposite - that despite all the rhetoric from proponents of total quality management, corporate reengineering, and the public management, it's still "business as usual" for bureaucracies.

Produktbeschreibung
Everyone has trouble with bureaucracy. Optimists argue that soon all of this will be fixed. This text maintains just the opposite - that despite all the rhetoric from proponents of total quality management, corporate reengineering, and the public management, it's still "business as usual" for bureaucracies.
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Autorenporträt
Ralph P. Hummel