"The results of this study provide a significant leap forward in our understanding of the adoption of complex technologies in organizations. Every organization engaged in the adoption of technologies to bring about change could benefit from these findings." - James Allen Leach, University of Illinois at Urbana-Champaign "Through a rigorous empirical analysis this study identifies the determinants of diffusion and infusion in the adoption of technologies in organizations. Conclusions from this study have the potential to guide organizations'' decisions in integrating new technologies." - Chokri Dridi, University of Alberta. "An important and timely piece of research that moves the theoretical understanding of the complex process of organizational adaptation of technology forward and offers valuable insights for practice. Fernandez-Caamano?s study is exemplary in design and execution, and among the few that achieve the level of sophistication required to capture the multi-level dimensions and intricate dynamics associated with the diffusion and infusion of complex technologies and resultant organizational changes." - K. Peter Kuchinke, University of Illinois at Urbana-Champaign.