Richard L Lynch, Kelvin F Cross

Measure Up!

• Broschiertes Buch

Produktbeschreibung

Measure Up! is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization. This second edition contains a new chapter "Performance that Boosts Employee Morale". This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.

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Produktdetails

• Verlag: Wiley
• 2nd Revised edition
• Seitenzahl: 272
• Erscheinungstermin: 15. November 1995
• Englisch
• Abmessung: 229mm x 152mm x 16mm
• Gewicht: 440g
• ISBN-13: 9781557867186
• ISBN-10: 1557867186
• Artikelnr.: 22471054

Autorenporträt

Richard Lynch ([e-mail]) is a partner at Results-Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.

Inhaltsangabe

Foreword.
Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.

Rezensionen

"Finally! a practical book from practical people about management'smost powerful tool - measurement. Hats off to Richard Lynch andKelvin Cross for a long overdue job well done." TomPeters.

"Outstanding. Finally a book that doesn't stop at what's wrongwith the traditional ways of measuring success. Richard Lynch andKelvin Cross present a clear and consistent approach to changingobsolete corporate yardssticks. Measure Up! should berequired reading for any manager concerned with improvementstrategies and organizational learning." Ray Stata, President,Analog Devices.