P. Abbott, S. Lewry

Front Office

• Gebundenes Buch

Produktbeschreibung

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• 2nd edition
• Seitenzahl: 218
• Erscheinungstermin: 30. Oktober 2015
• Englisch
• Abmessung: 254mm x 203mm x 14mm
• Gewicht: 680g
• ISBN-13: 9781138130814
• ISBN-10: 1138130818
• Artikelnr.: 44115708

Autorenporträt

Peter Abbott, Sue Lewry

Inhaltsangabe

Introduction
Procedural aspects - Advance bookings
Check-in and related issues
Guest accounting
Dealing with people - Security - Hospitality
Social skills
Increasing Yield - sales
Marketing aspects
Yield management
Groups
management aspects - Tariffs, Control
Staffing
Equipment
Index.

---

Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.