Don Tapping, Tom Shuker

Value Stream Management for the Lean Office

Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas

• Broschiertes Buch

Produktbeschreibung

Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 176
• Erscheinungstermin: 20. Februar 2003
• Englisch
• Abmessung: 279mm x 216mm x 13mm
• Gewicht: 522g
• ISBN-13: 9781563272462
• ISBN-10: 1563272466
• Artikelnr.: 38543086

Autorenporträt

Don Tapping, Tom Shuker

Inhaltsangabe

Overview
Introduction
Step 1Commit to Lean
Step 2Choose the Value Stream
Step 3Learn About Lean
Step 4Map the Current State
Step 5Identify Lean Metrics
Step 6-Phase I Map the Future State-Customer Demand
Step 6-Phase II Map the Future State-Continuous Flow
Step 6-Phase III Map the Future State-Leveling
Step 7Create Kaizen Plans
Step 8Implement Kaizen Plans
Glossary
References
Index