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The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices.

Produktbeschreibung
The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices.
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Autorenporträt
Terra Vanzant Stern, PhD, PMP, SPHR/GPHR is a Six Sigma Master Black Belt and technical writer. Her publications include books, white papers, and articles in the areas of leadership development, ethics, critical thinking, project management, and Lean Six Sigma. Dr. Vanzant Stern is the CEO of Simple, Smart Decision-Making, Inc. dba, SSD Global Solutions (SSD) and the inventor of Leaner Six Sigma (LrSS)(TM). LrSS(TM) is a methodology used to simplify the popular process improvement theory, Lean Six Sigma. SSD is a federal government contractor who is also a preferred vendor by the State of Colorado. SSD's client list includes recognized names such as Southern California Edison, Tennessee Valley Authority, Fidelity Insurance, and Blue Cross/Blue Shield. SSD has an international presence working in countries such as Cameroon Africa. Dr. Vanzant Stern served as the Chair of the ASQ Lean Enterprise Division as well as ASQ Denver Section. Prior board positions have also included the Director, Strategic Planning, for the Colorado Human Resource Association (CHRA) and the Ethics Committee for the State of Colorado Office of Economic Development. She currently is on the board of the Colorado Lean Network.