Addressing physicians at every level of training and practice, Physician Communication: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections: Face-to-face Communications; Digital Communications; Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.
Addressing physicians at every level of training and practice, Physician Communication: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections: Face-to-face Communications; Digital Communications; Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Dr. Terry Schraeder is a medical internist, a clinical associate professor at the Warren Alpert Medical School of Brown University, and a medical journalist who has worked as the Graduate Medical Education Editor for the New England Journal of Medicine and contributed to the Boston Globe, WCVB-TV, ABC News, 60 Minutes, Good Morning America, WBUR-NPR, the Harvard Neiman Reports, Science Editor and other publications.
Inhaltsangabe
Foreword Preface Acknowledgments Chapter One: Face-to-Face Communication Introduction Why We Should Care Patient Satisfaction Surveys Communication Training Programs Physician Communications Concerns: What Physicians Fear What do Patients Want? What do Physicians Want? Shared Silence - Embrace the Pause Specific Goals of Communicating with Patients Learning from Other Communication Training Learning from Other Professions The Words We Use Non-Verbal Communication: Our Body Language Teaching Communication Skills to Our Trainees: Residents and Students Further Reading References Chapter Two: Digital Communication Introduction Social Media Social Media and Mainstream Medical Media An Expanding or Contracting Universe? The Twitter World of Medicine Physician to Patient Digital Communication Risks of Social Media Social Media and Medical Conferences Physicians Reviews and Ratings on Social Media Physician Social Networking Websites Advice for Using Social Media Electronic Medical Records Email: Management, Etiquette and Professional Guidelines Legal Issues Time Management Etiquette and Workflow Common Questions Exchanging Emails with Patients Electronic Patient Portals and E-visits A.M.A. Guidelines for Electronic Communications with Patients Further Reading References Chapter Three: Public Speaking and Presentations Introduction Analyze your Communication Style How to Assess Your Public Speaking Improve Your Voice (Your Instrument) Four Common Mistakes in Presentations Know Your Mission, Audience, Content and Yourself Slide Presentations: PowerPoint and Others Informal Audiences: Patients and the Public Don't be Afraid to Ask the Audience Questions Video Camera Skills Further Reading References Chapter Four: Traditional Media Introduction Traditional Media: The Impact on Patients and Physicians Should you Talk to the Press? Getting a Call from a Journalist Caution when Talking to the Media Television or Skype Interview (What to Wear and How to Say What you Want to Say) Radio Interview Press Conference - How to Handle a Room Full of Reporters Writing your Own Articles Writing an Op-Ed article Becoming a Source Chasm of Mistrust in Medical Journalism Further ReadingResources for Writers References
Foreword Preface Acknowledgments Chapter One: Face-to-Face Communication Introduction Why We Should Care Patient Satisfaction Surveys Communication Training Programs Physician Communications Concerns: What Physicians Fear What do Patients Want? What do Physicians Want? Shared Silence - Embrace the Pause Specific Goals of Communicating with Patients Learning from Other Communication Training Learning from Other Professions The Words We Use Non-Verbal Communication: Our Body Language Teaching Communication Skills to Our Trainees: Residents and Students Further Reading References Chapter Two: Digital Communication Introduction Social Media Social Media and Mainstream Medical Media An Expanding or Contracting Universe? The Twitter World of Medicine Physician to Patient Digital Communication Risks of Social Media Social Media and Medical Conferences Physicians Reviews and Ratings on Social Media Physician Social Networking Websites Advice for Using Social Media Electronic Medical Records Email: Management, Etiquette and Professional Guidelines Legal Issues Time Management Etiquette and Workflow Common Questions Exchanging Emails with Patients Electronic Patient Portals and E-visits A.M.A. Guidelines for Electronic Communications with Patients Further Reading References Chapter Three: Public Speaking and Presentations Introduction Analyze your Communication Style How to Assess Your Public Speaking Improve Your Voice (Your Instrument) Four Common Mistakes in Presentations Know Your Mission, Audience, Content and Yourself Slide Presentations: PowerPoint and Others Informal Audiences: Patients and the Public Don't be Afraid to Ask the Audience Questions Video Camera Skills Further Reading References Chapter Four: Traditional Media Introduction Traditional Media: The Impact on Patients and Physicians Should you Talk to the Press? Getting a Call from a Journalist Caution when Talking to the Media Television or Skype Interview (What to Wear and How to Say What you Want to Say) Radio Interview Press Conference - How to Handle a Room Full of Reporters Writing your Own Articles Writing an Op-Ed article Becoming a Source Chasm of Mistrust in Medical Journalism Further ReadingResources for Writers References
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