Customer Satisfaction and Agile Methods
Assessing Customer Satisfaction and Agile Project Management Methods
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Between February 11th and the 13th of 2001, 17individuals possessing a broad range of expertise insoftware development and management met at the Lodgeof the Snowboard ski resort in Utah where they talkedabout software development. The ideas and principlesarrived at during the course of the meeting werecompiled in a document entitled: "Manifesto for AgileSoftware Development", and it was signed by all ofthe participants. According to this "AgileManifesto", customer satisfaction is the highestpriority of the agile software developmentmethodology. It is achieved through rapid andcontinuous delive...
Between February 11th and the 13th of 2001, 17
individuals possessing a broad range of expertise in
software development and management met at the Lodge
of the Snowboard ski resort in Utah where they talked
about software development. The ideas and principles
arrived at during the course of the meeting were
compiled in a document entitled: "Manifesto for Agile
Software Development", and it was signed by all of
the participants. According to this "Agile
Manifesto", customer satisfaction is the highest
priority of the agile software development
methodology. It is achieved through rapid and
continuous delivery of high quality software. Agile
proponents contend that using agile methods produces
greater customer satisfaction and better software
than using plan-driven methods. This
study examined empirically if the use and results of
agile-driven software development methods satisfied
customers more significantly than the use and results
of plan-driven software development methods.
individuals possessing a broad range of expertise in
software development and management met at the Lodge
of the Snowboard ski resort in Utah where they talked
about software development. The ideas and principles
arrived at during the course of the meeting were
compiled in a document entitled: "Manifesto for Agile
Software Development", and it was signed by all of
the participants. According to this "Agile
Manifesto", customer satisfaction is the highest
priority of the agile software development
methodology. It is achieved through rapid and
continuous delivery of high quality software. Agile
proponents contend that using agile methods produces
greater customer satisfaction and better software
than using plan-driven methods. This
study examined empirically if the use and results of
agile-driven software development methods satisfied
customers more significantly than the use and results
of plan-driven software development methods.
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