Empirical study of the cooperation process between broker and insurer
Angela Zeier
Broschiertes Buch

Empirical study of the cooperation process between broker and insurer

Opportunities for change in the insurance production process using the Swiss non-life commercial insurance industry as an example

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The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both...