Angela Zeier

Broschiertes Buch

Empirical study of the cooperation process between broker and insurer

Opportunities for change in the insurance production process using the Swiss non-life commercial insurance industry as an example

Beschreibung

The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both on a process, organization as well as relationship level. On the one hand, survey results confirm the persistence of a traditional understanding of an intermediary role of the broker and a highly integrated value chain of insurers. On the other hand, there are clear tendencies of a shift of consulting functions to the broker. Overall, unclear roles and respective responsibilities, a low degree of standardization as well as a lack of process performance measurement are the major underlying reasons of issues.

Autor

Angela Zeier graduated with a Master's degree in Banking and Finance from the University of St. Gallen, Switzerland. From 1996-2009 she has held several positions in finance and operations departments of international insurance companies. Since 2009 Angela Zeier manages applied science projects and is also a coach for risk management.

Produktdetails

• Verlag: VDM Verlag Dr. Müller
• Seitenzahl: 84
• Englisch
• Abmessung: 220mm x 150mm x 5mm
• Gewicht: 144g
• ISBN-13: 9783639361681
• ISBN-10: 3639361687
• Artikelnr.: 33585105