Micah Solomon

Broschiertes Buch

Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience

Beschreibung

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Autor

Micah Solomon is one of the world's leading authorities on customer service, company culture, and the customer experience. He's a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he's a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS. Solomon is a business leader and entrepreneur, and he was an early investor in the technology behind Apple's Siri. His broad expertise includes the hospitality industry, healthcare (patient experience), AI (artificial intelligence), retail, automotive, manufacturing, technology, banking, finance, nonprofit, and government.

Produktdetails

• Verlag: HarperCollins Leadership
• Seitenzahl: 240
• Erscheinungstermin: 24. August 2021
• Englisch
• Abmessung: 211mm x 142mm x 17mm
• Gewicht: 196g
• ISBN-13: 9781400214952
• ISBN-10: 1400214955
• Artikelnr.: 60169180