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This book is an attempt to apply a queuing model in a banking context with the particularity of a commercial bank in the city of Mbujimayi in the Democratic Republic of Congo/DRC. From introduction to conclusion, we attempt to establish the performance measures of a queuing system in the context of the BCDC and thus to understand the need for commercial banks in general, to apply the Queuing theory in their management, to provide a service well perceived by customers.

Produktbeschreibung
This book is an attempt to apply a queuing model in a banking context with the particularity of a commercial bank in the city of Mbujimayi in the Democratic Republic of Congo/DRC. From introduction to conclusion, we attempt to establish the performance measures of a queuing system in the context of the BCDC and thus to understand the need for commercial banks in general, to apply the Queuing theory in their management, to provide a service well perceived by customers.
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Autorenporträt
El Sr. Alex MITEWU KABAMBA es licenciado en Economía y Gestión, con especialización en Economía Industrial.Autor de varios libros y artículos científicos sobre la gestión de colas en el contexto bancario.Analista económico y de datos.Agente de desarrollo local.