Navigating Conflict Tools for Difficult Conversations

From reading this powerful guidebook, you'll gain:

• A step-by-step roadmap for handling conflict and tough and touchy situations
• Strategies for effectively handling yourself under fire
• Tools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situations
• Field-tested skills, strategies, tools. and tactics for every type of conflict
• Assessment inventories and action steps they can use to assess and perfect their skills

Readers will find engrossing real-life stories; skills, strategies, and tactics they can immediately use, and will walk away knowing exactly how to achieve the results they want regardless of the other person's skills or behavior.