P.E.R.K.S. Call Center Life - Manalo, Maria Victoria Tagle
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Put your trust or hope in God. Problems maybe huge but remember that there is always a right solution to a complaint. Assist the customer professionally and always put your best foot for-ward. Customers want someone to listen to them and eventually resolve their issue that hasn't been taken action on or kept on happening during their stay in your customer service lines. The reason why a customer becomes mad is when a mistake seems to happen often, done by agents or when products fail and the company doesn't do anything to fix the issue. That is why you were hired in the first place. You have…mehr

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Produktbeschreibung
Put your trust or hope in God. Problems maybe huge but remember that there is always a right solution to a complaint. Assist the customer professionally and always put your best foot for-ward. Customers want someone to listen to them and eventually resolve their issue that hasn't been taken action on or kept on happening during their stay in your customer service lines. The reason why a customer becomes mad is when a mistake seems to happen often, done by agents or when products fail and the company doesn't do anything to fix the issue. That is why you were hired in the first place. You have the ability or skill to serve the customers well and it takes much patience to do this job and you can do it!
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Autorenporträt
She¿s been in the Call Centre Industry for 15 years (with awards and honors in Customer Care, Complaints and Operations) and on her mid 40¿s; Professionally trained on American and Australian Accounts/Companies; Eldest among three siblings; a fulfilled mother to a beautiful daughter; Master in the Arts of Teaching Major: Technical English, MPC.