List of Tables and Figures List of Illustrations Foreword by John Kotter Preface Acronyms PART I: INTRODUCTION Investigating UNOPS PART II: BACKGROUND AND HISTORICAL PERSPECTIVE UNDP/OPS: Origins and Issues (1973-92) Cutting the Umbilical Cord? The Merger with DDSMS The Beginnings of a Strategy: The Leaky Boat OPS on its Own. PART III: A NEW COURSE Strategic Planning of UNOPS Reform and its Implementation (1994-96) The Glen Cove Retreat: A Consensus and a Follow-Up Mechanism (1995) Staff and Management: All Hands on Deck The Mohonk Retreat: Confirmation and Fine Tuning (1996) The Windwatch Retreat: One UNOPS (1997) Full Synchronization of Business Planning and Budgeting (198) Issues and Challenges (1998) PART IV: ANALYSIS Evaluating Reform Relevance of UNOPS Reforms Epilogue Appendices Bibliography Index of Names Subject Index