J César Félix-Brasdefer

The Language of Service Encounters

A Pragmatic-Discursive Approach

• Broschiertes Buch

Produktbeschreibung

A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.

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Produktdetails

• Verlag: Cambridge University Press
• Seitenzahl: 276
• Erscheinungstermin: 16. Mai 2019
• Englisch
• Abmessung: 229mm x 152mm x 16mm
• Gewicht: 399g
• ISBN-13: 9781108718752
• ISBN-10: 1108718752
• Artikelnr.: 56714514

Autorenporträt

J. César Félix-Brasdefer is Associate Professor of Spanish Linguistics in the Department of Spanish and Portuguese at Indiana University, Bloomington. His recent publications include Politeness in Mexico and the United States (2008) and Pragmatic Variation in First and Second Language Contexts (edited with Dale Koike, 2012).

Inhaltsangabe

Introduction
1. Approaches to service encounters: a pragmatic-discursive analysis of social action
2. Service encounters in commercial and non-commercial settings
3. Cross-cultural service encounters: negotiating service in the United States and Mexico
4. Intra-lingual pragmatic variation in service encounters
5. Negotiating service in Mexican markets
6. Intra-cultural service encounters at a US visitor information center
7. Relational talk and the negotiation of face in service encounters
8. Forms of address and politeness in service encounters
9. Conclusions.