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Why do top-down reforms to public services so often over-promise and under-deliver? Using five concepts from psychology, economics and organisational sociology and diverse examples of successes and failures, Thomas Elston addresses this pressing question of good governance.

Produktbeschreibung
Why do top-down reforms to public services so often over-promise and under-deliver? Using five concepts from psychology, economics and organisational sociology and diverse examples of successes and failures, Thomas Elston addresses this pressing question of good governance.
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Autorenporträt
Thomas Elston is Associate Professor of Public Administration in the Blavatnik School of Government at the University of Oxford.