James Poisant

Creating and Sustaining a Superior Customer Service Organization (eBook, PDF)

A Book about Taking Care of the People Who Take Care of the Customers

• Format: PDF

Produktbeschreibung

Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages.

Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Produktdetails

• Verlag: Bloomsbury Publishing Inc
• Seitenzahl: 192
• Altersempfehlung: ab 7 Jahre
• Erscheinungstermin: 30. Oktober 2001
• Englisch
• ISBN-13: 9780313004780
• Artikelnr.: 37818805

Autorenporträt

JIM POISANT is President/CEO of Poisant International, LLC, a management consulting firm specializing in senior level international congresses and summits that focus on Information Technology. He was the founding manager for the Walt Disney World Co.'s business seminar division. In addition, Poisant is Associate Visiting Professor at the School of Management at George Mason University and was the founding first manager of Business Seminars for the Walt Disney Co.

Inhaltsangabe

Preface Gaining Proper Perspective Discovering the Secrets of the Magic
Kingdom Mission Critical The Role of Managment Why Organizational
Structures Matter The Heart and Soul of the Organization Staffing:
Non-Management Personnel Selecting Management Training, Culture and the
Organization Organizational Communications The Untapped Power of Language
Time The Customer's Experience Reinforcing and Changing Culture Applying
the Principles Managing in the "Information Age"