ITIL® Lifecycle Approach Based on ITIL® V3, deutsche Ausgabe, 5 Bde.
Management Guides
Hrsg.: . Jan van Bon
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The Management Guides are a concise summary of the "Foundations of IT Service Management based on ITIL V3". A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.