The effectiveness of Relational bonds on Loyalty - Newton, Shamini;Ragel, Victoria Rossana
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In today's competitive business world, relationship marketing has been viewed as a key to the success of every business and it is emerging as the core of all marketing activities. Keeping customer loyalty is a critical intention of relationship marketing. Through chapters and empirical research study, this book discusses the importance of relationship marketing, concept of relational bond in relationship marketing, explaining the relationship marketing through the inclusion of relational bonds and empirical evidence of achieving customer loyalty through implementing relational bonds. And also…mehr

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Produktbeschreibung
In today's competitive business world, relationship marketing has been viewed as a key to the success of every business and it is emerging as the core of all marketing activities. Keeping customer loyalty is a critical intention of relationship marketing. Through chapters and empirical research study, this book discusses the importance of relationship marketing, concept of relational bond in relationship marketing, explaining the relationship marketing through the inclusion of relational bonds and empirical evidence of achieving customer loyalty through implementing relational bonds. And also this book reflects particularly, the impact of relational bonds on loyalty mediated with satisfaction. This publication is an essential source for researchers, professionals, managers, and upper level students interested in understanding relational bond and loyalty.
Autorenporträt
Shamini Newton é licenciada em BBA (Marketing Specialization) na Eastern University, Sri Lanka. Actualmente a trabalhar como Professora (Probationary) no Campus de Trincomalee, Universidade Oriental, Sri Lanka. E co-autora Ms.V.R.Ragel, que é Reitora ligada à Faculdade de Comércio e Gestão, Universidade do Leste, Sri Lanka.